Refund policy

 

RETURNS, REFUNDS AND WARRANTIES POLICY
Product Warranties
We warrant that all products supplied by us are free from defects at the time of dispatch. In addition, most products are covered by the manufacturer's warranty, subject to the manufacturer's terms and conditions.
Defective or Faulty Products
If you believe that a product is defective or faulty, you must notify us within 7 (seven) days of receiving your order.
Depending on the circumstances, we may arrange collection of the item or request that you return it to us. The product will be sent to the manufacturer or its authorised distributor for inspection and assessment.
If the manufacturer or authorised distributor confirms that:
  • the product is defective or faulty; and
  • the defect is covered by the applicable warranty,
we will, at our discretion, repair the product, replace it, or provide another appropriate remedy at no cost to you. We will also cover the reasonable costs of returning the repaired or replacement product to you.
If the manufacturer or authorised distributor determines that:
  • the product is not defective or faulty; or
  • the defect is not covered by a warranty,
the product will be returned to you, and all associated transport, inspection, and return costs will be for your account.
Returns of Non-Defective Products
If you are not completely satisfied with an item purchased through our website, you may request to return it within 7 (seven) days of receiving your order, subject to the following conditions:
  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging, with all accessories, manuals, and documentation included.
  • The return shipping costs are for your account.
Upon receipt, the item will be inspected by the relevant Store Manager to confirm that it meets the return requirements.
If the return is approved, we will refund the purchase price of the item less a 10% handling and restocking fee.
Please note that returns of non-defective products are accepted at our discretion and are not guaranteed.
In-Store Purchases
Products purchased in-store, where you had the opportunity to inspect the item before purchase, do not carry a general right of return.
Any request for a return, exchange, or refund will be considered on its individual merits and in accordance with applicable consumer protection legislation.
Change-of-Mind Returns
We do not accept returns based solely on a change of mind, except where required by applicable law.
Non-Returnable Items
For safety, regulatory, and practical reasons, the following items cannot be returned, exchanged, or refunded:
  • Ammunition
  • Powders
  • Primers
Gift Cards
Gift Cards are non-refundable and cannot be exchanged for cash.